Customer Service is a personality. You can hone the skill but ultimately we are looking for people that love working with customers and have the natural desire to help. 

Our client is seeking 4 people to join their busy team in Royal Wootton Bassett. This is an established travel company that offers a friendly, buzzy work place with plenty of scope for progression.

Salary:  £24k

Hours:  08:45 – 17:30

1st week:   Mon – Fri  1st week
2nd week:  Mon – Sat 2nd week ( with a day off during the week )

Therefore, still working 5 days a week, but every 2nd week the 1 day is a Saturday with a rota day off during the week

Based: Royal Wootton Bassett

Benefits – Company Bonus, Pension, Medical

What will I be doing?

You will be the first, after sales point of contact for customers who have purchased a holiday, you will be processing information in response to enquiries, concerns and requests about their holiday.

• Deal directly with customers either by telephone & email
• Enjoys working with a broad range of customers and clients and understands customer’s
needs, wants and expectations
• Set, maintain and exceed customer service standards
• Respond promptly to customer enquiries within agreed timescales
• Handle and resolve customer complaints

Skill set required:

• Passionate about providing excellent customer service and can provide evidence in this area
• Be a great problem solver, and able to think on your feet and show initiative
• Have a track record of responding to customer complaints and queries in a timely manner
• Able to demonstrate empathy and patience in developing customer relationships
• Have an outgoing and confident personality
• Must have great interpersonal skills and the ability to communicate both verbally and in
writing to people at all levels.
• Must enjoy working to deadlines with great attention to detail