Customer Service Administrator
Permanent
A leading company in the beauty product sector, committed to delivering exceptional customer experiences and innovative solutions. As a Customer Service Administrator, you will play a vital role in maintaining a customer-centric approach and supporting the team. If you have a passion for customer service and possess the skills to excel in a fast-paced environment, we want to hear from you.
  • £25,000 annum + £1k annual bonus
  • 25 days annual leave + bank holidays (3.5 days reserved for xmas)
  • Auto enrolment pension contributions
  • Contributory private healthcare plan
  • Staff Discount on company products
  • 1 x Paid volunteer leave day per year
  • Eye care – Contribution towards eye care
  • Full time Mon-Fri 09:00-17:30 – no hybrid
Responsibilities: – Support the sales team in various account-related processes, ensuring smooth operations and customer satisfaction. – Develop an excellent and authentic rapport with customers and suppliers, fostering strong relationships built on trust and mutual success. – Answer incoming calls on the main switchboard, providing prompt and professional assistance to callers. – Assist customers across marketing, sales, and training, addressing their inquiries and offering expert advice on our products and ranges. – Redirect calls to the appropriate departments or individuals as needed, ensuring efficient communication and resolution. Experience and Skills: – Previous experience in a customer service role, demonstrating your ability to deliver exceptional service and maintain professionalism. – Strong customer orientation and outstanding communication skills, enabling you to effectively interact with customers and colleagues. – Enthusiastic, high-energy, and motivated, with a passion for providing outstanding service in a dynamic environment. – Attention to detail and highly organised, ensuring accuracy in all tasks and maintaining efficient workflows. – Ability to work collaboratively in a small team, adapting to a fast-paced and dynamic work environment. – Excellent communication skills, allowing you to effectively engage with both external customers and internal stakeholders.

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Job Overview

Date Posted:
Location:Majors Road, Swindon, UK
Job title:Customer Service Administrator
Salary: £25000 - £25000