Accident Management Coordinator

We are looking for a dedicated Accident Management Coordinator to join a dynamic team. If you thrive in a fast-paced environment and have a knack for process management, this could be the perfect opportunity for you!

Office based
Circa £27 – £29k PA
( Death in Service, bike to work, company pension). 
Annual bonus and ‘13th month’ payment
 Shifts earliest 7-4, latest 9-6 and 1 Saturday morning in 4

Key Responsibilities:

– Handle inbound calls while meeting agreed business KPI’s.
– Provide personalised service to customers addressing their vehicle and driver-related requirements within client parameters.
– Efficiently manage the First Notification of Loss process, ensuring all stakeholders are kept informed.
– Oversee the repair process, progressing claims from estimate to completion while minimising vehicle downtime.
– Promptly process all accident-related invoicing requirements to maintain accuracy.
– Serve as the first point of contact for customer inquiries related to accidents and insurance claims.
– Coordinate with insurance companies and external parties on behalf of customers, keeping all parties informed about necessary claims.

What we are looking for:

– Previous experience in accident management is desirable.
– Exceptional customer care skills are essential.
– Strong process management skills with a keen eye for detail.
– Familiarity with the fleet management industry is preferable.
– Proficient in PC use, including email, electronic diary management, and internet navigation.
– Basic knowledge of Microsoft Office packages (Excel, Word, Outlook) is essential.

If you are ready to take the next step in your career and meet the qualifications outlined above, we encourage you to apply!