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Industry type:
Customer Services

£11 - £11 per hour

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Customer Services Assistant

Job description

This is a great opportunity to work for The Royal International Air Tattoo. Must be able to work 15/16/17th July but room and food provided! This role starts ASAP until mid to end July

Customer Service Assistant

  • Support the capture & secure protection of customer information.
  • Support all aspects of the ticket and merchandise sales processes
  • Understand and support ticket sales and dispatch notes through TMS
  • Understand the refund/return processes and how to complete using both TMS & Sagepay
  • The first point of contact for all customer complaints and enquiries, these need to be prioritised and aim to respond to the customer within 48hrs
  • Liaise with all departments to resolve customer service issues
  • Pack up and mail out enclosure and parking passes
  • Maintain stationery supplies.
  • Ensure supplies of envelopes and merchandise packaging are maintained.
  • As required order lunches for meetings
  • Manage questions coming through Webchat on the website – these are immediate virtual face to face conversations.
  • Manage enquiry messages within facebook and respond within 48hrs where possible.
  • Book outlook meeting rooms as requested by other staff members.
  • Ensure fire attendance log is kept up to date
  • Facilitate the tuck shop
  • Cover the front desk to greet customers/visitors to DBH in a friendly manner


  • In addition to general ticket enquiries take over the management of the local resident call line
  • Increase of visitors to DBH that require assistance




  • Able to prioritise tasks and handle multiple projects simultaneously
  • Numerate and literate with attention to detail
  • Relationship management
  • Organisation and time management
  • Ability to work under pressure and to tight deadlines
  • Good verbal communication – via all methods i.e. messenger, telephone, face to face



  • Proactive approach, able to work on own initiative
  • Flexible
  • Tact and discretion
  • Team player
  • Commitment to excellence
  • Customer service oriented
  • Ambition and pride
  • Puts safety first


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