Customer Services Assistant

• Support the capture & secure protection of customer information.
• Support all aspects of the ticket and merchandise sales processes
• Understand and support ticket sales and dispatch notes through TMS
• Understand the refund/return processes and how to complete using both TMS & Sagepay
• The first point of contact for all customer complaints and enquiries, these need to be prioritised and aim to respond to the customer within 48hrs
• Liaise with all departments to resolve customer service issues
• Pack up and mail out enclosure and parking passes
• Maintain stationery supplies.
• Ensure supplies of envelopes and merchandise packaging are maintained.
• As required order lunches for meetings
• Manage questions coming through Webchat on the website – these are immediate virtual face to face conversations.
• Manage enquiry messages within facebook and respond within 48hrs where possible.
• Book outlook meeting rooms as requested by other staff members.
• Ensure fire attendance log is kept up to date
• Facilitate the tuck shop
• Cover the front desk to greet customers/visitors to DBH in a friendly manner

SHOWTIME

• In addition to general ticket enquiries take over the management of the local resident call line
• Increase of visitors to DBH that require assistance

Skills

• Able to prioritise tasks and handle multiple projects simultaneously
• Numerate and literate with attention to detail
• Relationship management
• Organisation and time management
• Ability to work under pressure and to tight deadlines
• Good verbal communication – via all methods i.e. messenger, telephone, face to face

Qualities

• Proactive approach, able to work on own initiative
• Flexible
• Tact and discretion
• Team player
• Commitment to excellence
• Customer service oriented
• Ambition and pride
• Puts safety first