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01793 514 441


Start date:

Royal Wootton Bassett

Industry type:

Additional benefits:

£21,500 - £23,500 per annum

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Customer Care Co-ordinator

Job description

Due to our clients continued expansion, we are looking to recruit a Customer Care Coordinator to join their friendly office team. This is a customer care (not customer services) position and will suit candidates that have had general construction administration experience. 

Day to day tasks
Processing customer care requests from our customers
Arranging inspections with house owners
Reporting back inspection conclusions to house builders
Quoting for coordinating remedial work if required
Arranging materials and labour for carrying out the remedial work  Liaising with our Contract Managers, house builders and homeowners to agree a programme to carry out the remedial work
Monitoring the work to a successful conclusion
Recording the above information comprehensively on a CRM data base Collating and passing information to accounts for works to be invoiced  Answering phone calls and assisting callers or passing to the appropriate person
Ad hoc work to support the Commercial Manager and the Director

The right candidate must be:-
Hardworking; enthusiastic and highly motivated
Excellent oral and written communication skills are key
Good team player with a positive attitude
Self-motivated with the ability to work with the minimum of supervision Portray professionalism and commercial awareness
Accurate, numerate with excellent PC skills (Microsoft Office, Excel and Sage) 

Hours of Work: Your normal working hours are 37.5 hours per week from 09:00a.m. to 17.00 p.m. Monday to Thursday & Friday 09:00- 14:30
Holidays: 22 days per annum in addition to eight Bank and Public Holidays
Location: Office based in Wootton Bassett, Swindon

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